What’s the best way to maintain my The New Normal products? 

  • Supra, The Norm and NN Powerbox are provided with microfiber pouches which can be used to wipe and store the products.
  • For Steri-bags, maintenance procedure is included in the User Manual.
  • We are currently developing the replacement UV lights for both Powerbox and Steri-bag. Stay tuned! 

How can I maximize the use of my UV bag? 

  • The NN Steri-bag is an on-the-go bag for busy people. You can use it as your daily bag without any worries about viral exposure. Just pack your things, use, and sterilize! 

Do your wireless chargers and UV bags come with a warranty? 

  • We offer a 3-day warranty to replace the UV bags and Wireless Chargers in the event that a manufacturing error was committed. 

Do you accept bulk orders? 

  • To guarantee that we can provide protective gear to as many people as possible, bulk orders are not accepted 

Do you accept returns or exchanges? 

  • We offer exchanges for electronic items as long as the conditions meet our warranty 

What is your return policy?

  • You may request for exchange within 3 days of your purchase. A new item will be delivered to you within 2 days of warranty confirmation.

What are your payment methods? 

  • Credit Card (via Paymaya)
  • Bank Transfer (Bank of The Philippine Island and Banco De Oro)
  • Cash on Delivery

Where do you ship to? 

  • Metro Manila & Nationwide

Do you ship provincially or within Metro Manila only?

  • Yes, we do ship provincially and within Metro Manila

How long does it take to ship the products? 

  • For orders placed before 1:00PM, the products can be shipped the same day with a delivery fee of PHP150
  • Next day delivery option is also available for a delivery fee of PHP100
  • Custom Supras will be delivered within 10 working days

What are the shipping options? 

  • Our in-house riders are here to deliver your products while ensuring proper and careful handling. 

How can I track my orders? 

  • You will receive an email regarding the confirmed purchase and delivery schedule. The rider will also send you a text message if he’s on the way. Best to provide your contact number upon ordering! 

Where can I find your price list? 

  • You may find it on our website or send us a DM on instagram: @new_normalph

Do you customize?  

  • We can customize your Supra for a maximum of 10 characters and a production time of 10 days.